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For some reason my kindle will no longer connect to WiFi, i’ve Tried connecting to different networks and phone hotspots but no luck (i’ve reset the device). It’s really frustrating but I don’t know what to do know. Can you help please?
Is this a good question?
Rep: 73
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I have literally just resolved this by a full reset:
Have your Amazon login details ready.
In the settings menu on your Kindle, assign a password (anything will do, e.g. abcd - but remember it!).
Place the device in sleep (ie short press on power button), then press the power button to wake it. It will request the password.
Type in: resetmykindle
After a minute or two it will go through the factory reset process, including the WiFi set up and account details.
That's it! Go into your main Amazon account on a different device, find your books, check all you want and deliver to your kindle. Done!
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Still did not work for me.
I have done all that I read nothing works as far as Bluetooth seeing WiFi . I specifically just bought this new Kindle to be able to listen to Audible
I dont know what hes talking about. Shouldnt need to.
Yay yay yay you bloody genius ???? Thanks v much. This works
Thank you?. This worked. Appreciate you posting these instructions ?
Rep: 25
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My kindle kept saying no connection to any Wi-Fi so I went to settings and clicked on restart, worked by updating at the same time, now I have Wi-Fi and I didn't have to buy a new 1
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Thank you very much - I was going mad but you helped 100 per cent. xx
Cant understand what hes saying. Books should be available to all people not just computer geeks
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If you have tried restarting the device then a hard restart may help. This can be done by holding down the power button for a total of 40 seconds. You will note that the screen will go dark at 7 to 8 seconds but keep the power button held down until you reach at least 40 seconds. Once done, release and try to power on. If you still have troubles with the connection than I recommend trying to connect to the specific WiFi network with a different device. If neither of these work, please add a message so I can help some more. Hope this works!
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No improvement. In settings under WiFi Networks i have (0) networks available and no network connected. This computer is connected to the same network I am trying to use with the Kindle so the network is good but my kindle obviously can see it.
Same issue. Tried power off for 40 seconds. Tried also reset, reset while connected to power and power off (full 40 seconds) while connected to power.
Nothing shows wi-fi networks on Kindle even though other mobile/tablet devices connect fine.
Similiar story : kindle cannot log into my WiFi network, but my tablet can.
Kindle cannot connect - check proxy settings
This is on Mac High Sierra All other devices on LAN see wifi and get Internet access including other applications on the same Mac that's running the Kindle app that cannot connect
I have done everything mentioned and it still won’t connect I feel like snapping it in half
Rep: 13
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I had this exact same issue and I am SHOCKED that Amazon don't make this a more obvious path to follow!
I had to find this out via a random article on how older Kindles are being disconnected from the internet. And if your Kindle failed to update before March 2016, it would be disconnectedfrom the internet and thus unable to update itself. But there IS a solution. It's time consuming but possible!
(Article here: https://www.theverge.com/2016/3/20/11271... )
Okay, so... head to Amazon Device Software Updates. ( https://www.amazon.com/gp/help/customer/...[]vg[p]11035921[t]w[r]ifixit.com/Answers[d]M&nodeId=200529680 )
Select Kindle E-readers
Find your Kindle ( https://www.amazon.com/gp/help/customer/... )
If you have missed several updates, you will have to upload each update ONE at a time.
You will have to download the updates on to a laptop or pc.
Then connect the Kindle via a cable, and drag and drop the FIRST update that you are missing from your downloads folder to the Kindle folder.
Then eject your Kindle and remove the cable.
Go to settings menu, press settings again, and then select Update Kindle. Leave it alone until the update is finished.
Then plug the Kindle back into your PC. Drag and drop the next update in series from downloads to the Kindle folder. Eject, unplug, update Kindle in Settings.
Repeat this process until you are on the latest update.
Manually Update a Kindle: https://www.amazon.com/gp/help/customer/...
Important info on previous software updates: https://www.amazon.com/gp/help/customer/...
Please let me know if this helped you!?
It worked for my 2011 4th Gen Paperwhite :)
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I tried this, (Ive actually got 2 kindles), and yes it helped me get the newer one up to 4.1.4 but still no connection to the wifi, on either!
Really frustrated, have decided to a buy a new one as I miss having multiple books on one device that weighs less than a single paperback and can slip in my back pocket.
Rep: 13
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Kindle device software update is the most important task to do otherwise when you try to download a book my kindle won't connect to wifi error occurs so first download the latest version of the software on your PC then transfer that file from PC to kindle via USB then install the file also to know more about it read this article kindle wont connect to wifi
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Rep: 1
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Follow some troubleshooting steps mentioned below:
2. Restart your Kindle/e-reader device. After turning it back ‘on’, try connecting with the wireless network. If still unable to connect, try the ‘forget network’ option and then rescan for your Wi-Fi network and try connecting.
3. Reboot the modem, if the Wi-Fi connection doesn’t show up, try scanning for available Wi-Fi networks. If it still doesn’t show up, add it manually under settings on your device and connect.
4. Check if your internet connection is working properly, in case it is not and if the problem doesn’t get solved by a ‘router reboot,’ contacting your internet provider will be a good idea.
Hopefully, this solves your problem. However, if the problem still persists, try resetting your e-reader to factory settings (this solves almost all problems). If still facing issues, contact a technical support service at 1–800–986–4764 to guide you through the troubleshooting process.
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Rep: 1
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I tried all of these steps several times and it did not work. Eventually I discovered I was using the wrong password for the Router ( the instructions weren’t in English), so basically it was my mistake. I also tried setting up a separate WiFi on my PC but for some reason that wouldn’t work either.
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My wife had the same problem with her 4th generation Kindle; it just wouldn’t pick up any WiFi networks at all. In the end a Factory re-set cured it, but I’d suggest only trying this as a last resort as you will need to put all of your books back into their appropriate collections. (they will re-appear as archived when you re-register the device) Certainly worked though!
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Hi, guys. Better late than never. I had this exact same problem. I tried every solution posted here to no avail. I’m not sure if it’ll work for you, but here goes.
For some reason-Amazon being the cheapskates that they are-the Kindle paperwhite reader (mine is a 10 gen) does not recognize networks tranmitting in the 5 Ghz band. Most modems have 2.4 and 5 Ghz bands for WiFi. ‘MyModem 2.4 & MyModem 5.0’.
Choose the 2.4, and that’s it.
I hope this helps.
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I was at my wit's end. Tried everything, any one suggested, from all different Kindle 'help' and 'support' sites & groups. Nothing worked...... Eventually, (& as a born-again, Christian believer, I probably should have done this first) I called out to God, in prayer! I know most people will be sceptical, but I went through all the things I'd done previously (to no avail) but with God's intervention - SUCCESS
Most of the time users can easily use Kindle Paperwhite. We know the Kindle is a smart device, and it needs a fast network and powerful signals. When the signals or other issues occur, we can face Kindle Paperwhite won’t connect to Wi-Fi. It is also necessary to fix the issues quickly. The primary reason for this is the network. Sometimes we forget to turn off airplane mode. When we are using the lower version of the software, we can face these types of errors.
Users can quickly fix the error by using the best methods. It is also critical for us to read all instructions and follow them properly. After this users can quickly resolve the error of Kindle Paperwhite won’t connect to wi-fi.
There are several tricks we can use to increase the battery life of our Kindle devices. We increase our battery life when we turn on airplane mode, and we complete the book properly. After using them, we forget to turn off their airplane mode, so the Kindle cannot connect to Wi-Fi. You can go to the Quick Menu. We can see the plane icon here. Select airplane mode from the wireless settings menu.
Users can also restart their Kindle and fix the Kindle Paperwhite won’t connect to wifi. When we restart our Kindle device, it quickly fixes the error. The process of restarting is simple and easy. There is a power button on our Kindle device. Now press and hold the power button for a few seconds. After this restart process is complete. Here it is necessary to check whether the issue is solved or not.
There is an option for us to use the delete wifi password and again connect with them. Sometimes we change the password and forget to save it. When we attach it to our device, it shows the Kindle Paperwhite won’t connect to Wi-Fi. It is always vital for us to save the new password and attach it manually.
Users can also update the software on their Kindle Paperwhite. When we update the software, it automatically fixes the bugs and technical glitches in the device. There is a need to quickly update the software, so it works properly. It also fixes the Kindle Paperwhite won’t connect to wifi.
It is necessary to reset the Kindle if all the above methods fail to connect the Kindle to wifi. When we reset the Kindle, all the data stored on the device is deleted. To reset the Kindle device, it must be charged properly. Resetting the Kindle is simple. We can go to settings > device options > reset. After this Kindle quickly connects to wifi. Now the Kindle Paperwhite won’t connect to wifi is fixed. It is also necessary to use the above methods and fix the error quickly. Now users can skim their favorite e-books on Kindle.
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I’ve got to think that by the time they get to this site, most people have checked to see if they’re actually connected to wifi. Also, if you have no wifi, it’s difficult to update the software…. As my issue resolved itself a few days after I did a hard reset, I didn’t look into this, but others have said you can connect the Kindle to a pc and download software that way.
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10 Comments
I have the same problem with my Kindle. It can't find any Wi-Fi network. Even after resetting. I also noticed that the battery discharges very quickly when Wi-Fi is on. And I also noticed that in the device info, the MAC address of the Wi-Fi is unavailable.
by Lionel PLAIS
Solution was to type in full network key for the WiFi. Since the router was not labelled in English I did not use the right code at first.
by david.j.james88
The solution above is not the answer, mine also shows no networks, and I cant get it to do anything 'manually'. I have updated to 4.1.4 and this is the same.
by jonathan_obrien
Jonathan, please try a hard reset of your kindle. Check you have the latest firmware on your kindle. Then check that other devices can see/use the WiFi network you are trying to use. Also try a different (public) WiFi network. If these (simple) measures do not work, I can only suggest to try Amazon.
by david.j.james88
Tried all that!
by jonathan_obrien
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