Rep: 61
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The zipper pull and the box at that is at the end of the zipper is gone. If we send in the coat, do you repair the zipper or does it need to be taken to a local shop for replacement?
If you can repair it, what is the cost?
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Here’s a guide on how to do it:
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ii was hoping i could mail it to Patagonia for repairs>>??
catzmeo It looks like they do repairs themselves, here's the link:
I have a NanoPuff Hoody out for repair now. I love this versatile jacket but for the zipper. I have sent 3 of them back for zipper repair over the past 6 years. Asked for a different zipper; no luck.
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No wonder why all of our zippers failed. They were sourced in the Xinjiang Uyghur Autonomous Region. Those poor souls were placed in a forced labor camp setting. That will always be in my mind when I see the Patagonia label.
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So you’re telling me that I’m supposed to replace the defective zipper on my $299 Patagonia jacket myself? How about “Send it back to us & we’ll fix it at no cost to you.”
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7 Comments
Hmmm, Can’t call them, can’t chat with Patagonia support due to high volumes. Sounds like every other corporate support sight. NanoPuff zippers are notoriously unreliable after even light to moderate use. Over there past 4-5 years I have purchased a number of these garments and have had to return every one of them when the zippers begin to split open after zipping. I will no longer purchase products from Patagonia if I am required to continually repair them myself. There are equal or better, at least zipper wise, products available. The nearest store is in Seattle, WA, 1000 air miles away.
Doug Wahto
Juneau, AK
by skiracers
I have the same problem. Argh! I've owned the NanoPuff for less than a year and the zipper continually splits open. And guess what? I paid $300 for the product and now it useless.
Kay Morris
Bend, Oregon
by Kay Morris
Same problem..not just with Nano Puff. Also the sweaters. I will not purchase from this company again.
by maltz3
Same zipper problem. Are you all saying that they won't repair the problem.
They have a great reputation for repairs or exchanges.
by Sandra Ward
I actually have the same problem with a zipper and I talked to them as they were shutting down. The rep told me they will be happy to repair the zipper free of charge as soon as they reopen. If you call them they will send you a repair mailing label that will take care of postage. Good luck!
by Julie Crank
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